Entries by Ryan

What is GDPR?

By now, you’ve heard of the EU’s General Data Protection Regulation (GDPR), which was officially implemented May 25, 2018. Put simply, GDPR protects the privacy of individuals within the EU through a more cohesive regulatory environment. It demands a higher level of accountability from any business that processes personal data belonging to anyone inside the […]

How To Turn Unhappy Guests Into Lifetime Patrons

When it comes to achieving success in your restaurant business there are many aspects to consider.  Most importantly, in a saturated market of competition, a key differentiator for brands is often their approach to customer service. Of course your guests should expect excellent quality and service if that’s what you promise to deliver. But what about […]

OpenTable’s website widget is eating into your sales

There’s no doubt that the restaurant reservations giant OpenTable offers online value to restaurants and diners everywhere. The company revolutionized the food and beverage industry by allowing patrons to quickly and easily make online reservations to their favorite local hotspots without ever speaking to a receptionist. They’re also rewarded Dining Points for booking and honoring […]